The following terms and conditions shall be applied for programs and tours offered and delivered during all seasons by Wild Nordic Finland (Villi Pohjola OY), Unique Lapland, Unique Creations International OY (“hereinafter referred to as “Wild Nordic”) through its programmes in East Finland (“Finnish Lakeland area) and any other area of where the services are delivered.
Services and Prices:
The prices and the services offered and to be delivered by Wild Nordic under these Terms & Conditions are set out in the program descriptions for each program service / tour. The given prices include VAT according to the Taxation Laws and Regulations of Finland. Wild Nordic reserves the right to adjust the prices in the event of any unforeseen increases in costs (including but not limited to increases in the amount of taxes, fuel prices etc.) beyond the control of Wild Nordic.
Reservation received by Wild Nordic is considered as confirmed upon reservation confirmation sent by Wild Nordic to the consumer. Payment options will be presented in our webshop, or in case of reservations are made on the spot, during the booking process.
For cancellations, please inform Wild Nordic via email at email@example.com and specify the reservation number. Cancellation inquiry shall be made in writing within office hours in Finland. The requested cancellations are subject to the written approval of Wild Nordic. The amount of cancellation fee for each type of Service is set out below.
All bookings, changes and cancellations must be made by e-mail to Wild Nordic during business days on Monday - Friday at 09.00-16.00 Finnish time, minimum 3 days prior to the tour departure.
The requested cancellations are subject to the written approval of Wild Nordic:
- 14-7 days prior to the arrival cancellation fee 25,00€
- 7-3 days prior to the arrival 50% of the total amount.
- Less than 3 days or no show 100% of the total amount.
Wild Nordic shall not be liable or assumed responsible for any claims, losses, damages, costs or other expenses arising out of inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental.
For any changes to the reservation, please inform Wild Nordic via e-mail at firstname.lastname@example.org and refer to your booking number. All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of Wild Nordic. Any changes to reservations depend on availability. Any extra costs incurred for making the change will be charged to the customer. Cancellation of any tour, product or service included in a reservation will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms.
All changes must be made by e-mail to Wild Nordic during business days on Monday - Friday at 09.00-16.00 Finnish time, minimum 3 days prior to the tour departure
Language used for guiding and during all services is English if not otherwise stated or agreed.
If the program requires special arrangement (e.g. additional transport), Wild Nordic shall not be responsible for the possible extra costs. Failure to inform Wild Nordic of the pregnancy shall release Wild Nordic from any liability to the pregnant customer.
Wild Nordic reserves the right to deny anyone participation in any aspect of a tour at anytime where Wild Nordic determines in its reasonable discretion that person´s physical or mental condition renders him/her unfit for using Wild Nordic products or services or that the participation would represent a danger to him/herself or others.
Photos and videos:
Wild Nordic reserves the right to use any photograph/video taken at safaris/tours organised by Wild Nordic without the expressed written/oral permission of those included within the photograph/video. Wild Nordic may use the photograph/video in publications or other media material produced, used or contracted by the Wild Nordic including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc.
Any person who wishes not to have their photo taken or distributed must contact email@example.com in writing of his/her intentions and include a photograph. Wild Nordic will use the photo for identification purposes and will hold it in confidence.
Any person or organisation not affiliated with Wild Nordic may not use, copy, alter or modify Wild Nordic photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorised designee from Wild Nordic.
GENERAL TERMS & CONDITIONS
1. RESPONSIBILITY OF THE CUSTOMER
The customer is responsible for doing the best to avoid the amount of damage. Wild Nordic is not responsible for an accident that has been caused by a slight negligence or customers own negligence.
The customer is responsible for all the damages caused by their equipment, staff, performers or audience for Wild Nordic or to any third party that in accordance with the agreement is providing services together with Wild Nordic. The customer is under contract to follow the instructions given by the staff of Wild Nordic considering the venues, gear and equipment. The customer is responsible for following the timetable of the program. If the customer neglects this duty, Wild Nordic has the right to charge the expenses caused by the neglect.
2. RESPONSIBILITY OF THE OPERATOR
Liability for damages considering transportation is limited by the legislation of transportation (agreements valid in Finland or internationally). Wild Nordic is not responsible for damages caused by any insuperable or unforeseen reason that is out of Wild Nordic’s control (for example, acts of war, natural disasters, infectious diseases, strikes and similar events).
On the occurrence of such event, Wild Nordic shall inform the customers immediately of this and shall act in a manner that minimizes the damages suffered by the affected customers.
A customer shall have the right to receive compensation for any direct damage caused to a customer, his/her goods or property. Compensation of damages may not exceed the actual loss and are available only for loss which is proven by the aggrieved party, or where the amount of damages cannot be established with a sufficient degree of certainty, assessed by the court or tribunal.
Wild Nordic shall not be liable for loss of profits or indirect, special, exemplary or punitive, or consequential damages. The claim for compensation with the proofs of damage shall be provided by the customer to Wild Nordic in writing, within two weeks after the trip has ended.
Wild Nordic shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland and Finnish standards of recommended practices of program services at all times when delivering offered services under these terms and conditions.
Wild Nordic and its subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control.
Wild Nordic has a General Third Party Liability Insurance for bodily injury and property damage according to the terms and conditions of OP Insurance Ltd.
Motor Liability Insurance
All the coaches or other motorized transport vehicles used in traffic in Finland must have valid Motor Liability Insurance. The valid Motor Liability Insurance of the vehicle that caused the accident shall cover compensation for damages or injury resulting from a road accident.
The procedure and the base for the damage compensation of the insured event shall derive from relevant Finnish acts and regulations, valid on the date of the insured event to happen. Wild Nordic shall ensure all vehicles and coaches used shall have valid and current license and traffic insurance.
Compensation rates shall be in accordance with laws and regulations of Finland and orders of the Finnish authorities. Damages for property are by law limited to a maximum of 3,300,000€
If an injured party has intentionally or out of gross negligence caused his/her own injury, the injured party shall not be entitled to compensation. Activities outside from motorized vehicles are not included within the scope of traffic insurance and therefore personal travel insurance is highly recommended. The Parties agree hereby to stick to the relevant legislative acts of Finland that may provide additional limitations subject to compensation assumptions etc.
EU -and EEA and Swiss citizens, who have European Health Insurance Card, are entitled to medical services in Finland while visiting here, which will be provided in accordance with the legislation of Finland.
The Consumer agrees to indemnify and hold harmless Wild Nordic, its officers and employees from and against liability for any indirect loss and costs arising from any negligent act or omission or from any breach of the Terms and Conditions.
All snowmobiles/quad-bikes used in safaris are insured as required by Finnish law and the coverage is subject to the above-mentioned Motor Liability Insurance terms and conditions. Safari participants are held liable for damages caused to snowmobiles. The customer is held liable for a maximum liability of 900€ per person in case of accident. The driver of the snowmobile and/or quad-bike (ATV) must be at least 15 years of age and in possession of a valid driver’s license. He/she must present a driver’s license or a photo or copy of it before the snowmobile/quad-bike tour and keep it with him/her during the whole snowmobile/quad-bike tour. Finnish law prohibits driving a snowmobile/quad-bike under the influence of alcohol or drugs. Wild Nordic reserves the right to change the route and duration of all excursions due to the prevailing weather and snow conditions or in consideration of the safety and comfort of the participants.
Wild Nordic reserves the right to discontinue the safari if a participant is seen as a potential danger to him/herself or to others or is in poor health.
4. OTHER INJURIES
Wild Nordic shall only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of Wild Nordic or its employees or subcontractors or by the provision of faulty equipment. Wild Nordic is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended.
The customer shall acknowledge that adventure tours and the products and services offered by Wild Nordic may involve a significant amount of risk to customer´s health and safety. The customer shall acknowledge that he/she has considered any potential risks to health and safety and assumed responsibility for all such risk.
Program services e.g. snowmobile and husky safaris can be physically demanding and the participants may be exposed to different kinds of physical strain. In case the customer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any services consult medical experts about her/his ability to participate in the service in question. Should the Consumer have an illnesses or disability of this nature, he/she acknowledges that he/she participates in the Service at his/her own risk.
The customer may be required to sign a form on the day of tour as required by Wild Nordic to acknowledge his/her understanding of the risks to certain activities.
All animals used in the services (reindeers, horses and huskies) are trained to ensure they are suitable for the activity. However, behavior of animals can never be fully predicted and therefore, in order to reduce risks and ensure customers safety, instructions have to be obeyed at all times by the customers.
All our guides have undertaken our own training program and are highly qualified.
Snowmobile/quad-bike safaris begin with a driving lesson during which the participants are briefed on technique and safety in regards to driving the vehicle. Guidance is provided in English, some of the other languages are available at an additional cost.
All cancellations must be made by e-mail to Wild Nordic during our business hours: Monday - Friday, 09.00 - 16.00 Finnish time and a minimum of 3 days prior to the tour departure.
The requested cancellations are subject to the written approval of Wild Nordic:
- 14 - 7 days prior to the arrival cancellation fee 25,00€
- 7 - 3 days prior to the arrival 50% of the total amount.
- Less than 3 days or a no show 100% of the total amount.
If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.
9. APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Lapland (in Finnish: Lapin Käräjäoikeus), placed in Rovaniemi, shall be the court of first instance.
10. FORCE MAJEURE
Neither party shall be held liable for any default, damage or loss due to a force majeure or similar event (including but not limited to war, strike, weather, insufficient accumulation of snow, or other natural conditions etc.) causing one Party to be unable to operate normally. If a force majeure event arises, one party shall immediately notify the other party in writing thereof, and shall keep the other party fully informed of the continuance of the force majeure event and of any relevant change of circumstances whilst such force majeure event continues. When a force majeure event arises, parties shall take all reasonable steps available to it to minimize the effects of the force majeure event on the performance of their obligations under this contractual relationship.
Wild Nordic (Villi Pohjola OY) 2018