Useful Information

This section gives you quick and easy access to the questions and answers we’re asked most frequently.
If you can’t find your answer here, feel free to contact us!

E-mail: levi@wildnordic.fi

Yes, we highly recommend that you book your safari in advance so you are not disappointed and miss out on your safari of choice, especially in December as this is our busiest time of the winter season.

If you don’t have time to pre-book, you are always welcome to our office and we will do our best to find the suitable options for you.

Transfers are not included in the safari price. Our office is located right in the Levi center, approximately 5-10 minutes walk from the biggest hotels and also next to Levi Ski Bus R1-route so you can easily reach us.
If you wish to order additional transfers then please contact us on levi@wildnordic.fi and ask for an offer.

We believe in personalized service and our groups are small compared to many other safari operators. Most of the time it is a maximum of 7 snowmobiles going out with one guide. During the high season groups can also be a bit bigger. If this is the case, then another guide will join you.

To make sure your days on our safaris are enjoyable, we will provide the following thermal outdoor clothing to be used during the tours (unless stated otherwise in the safari description). If you wish, you can wear your own clothing and boots during our safaris but we strongly recommend using our special equipment.

- Thermal overall
- Balaclava mask (on snowmobile safaris)
- Winter boots
- Mittens
- Helmet (on snowmobile safaris)

If the day tour you’re joining includes the use of thermal clothing, you’re welcome to arrive dressed in your normal clothes. However, especially on tours lasting more than two hours we would recommend considering the following clothing of your own:

- Long thermal underwear
- Sport or ski socks worn under woolen socks
- Trousers: loose-fitting, fleece, softshell or similar
- Sweater: wool, fleece or similar warm material
- Neck warmer instead of scarf if you want
- Warm hat
- Your own jacket to be worn under the overall if the temperatures are close to -15 °C or lower

If the outdoor tour you’re joining does not include the use of winter clothing, please make sure to bring your own winter boots, weatherproof jacket, trousers and gloves, in addition to the equipment listed above. Wild Nordic is also happy to rent out the winter clothing for 15€/person/day.

It is completely alright to have your luggage with you when participating in our programs.

Ask from the driver or your guide about the best place to store your luggage during the safari itself. On most of the tours there is a warm place to keep these for the duration of the program.

You can join an already scheduled safari where we have other participants. This way you only pay for yourself.
Please let us know (levi@wildnordic.fi) the dates when you would like to join the activities and we will be happy to make it happen.

For cancellations and changes, please inform Wild Nordic via email at info@wildnordic.fi and specify the reservation number.
The requested cancellations are subject to the written approval of Wild Nordic. The amount of cancellation fee for each type of Service is set out below:
- For cancellation approved 4 to 7 days prior to the arrival, cancellation fees shall be 25€ per person per programme.
- For cancellation approved 1 to 3 days prior to the arrival, cancellation fees shall be 50% of the amount payable for the cancelled portion.
- For cancellation approved less than 24 hours prior to the arrival or in case of a no show situation, cancellation fees shall be 100% of the amount payable for the cancelled portion.
Online reservation cancellation handling fee is 25€ per reservation. The fee applies for any reservations booked and paid via Wild Nordic web-shop.

The requested changes are subject to the written approval of Wild Nordic. Any changes to reservations depend on availability.
Any extra costs incurred for making the change will be charged to the customer.

The best time to see the northern lights is when the sky is clear of any clouds. Some people claim the aurora comes out when temperatures are colder. This is not the case – it is just that when the skies are cloudless, temperatures tend to drop. 
The northern lights are seen, most commonly, between 17:00 and 02:00. They do not usually exhibit for long – they may only show for a few minutes, then glide away before returning. A good display may last for no longer than a quarter of an hour to half an hour. However, if you are lucky, it could extend to a couple of hours or longer. 
The waxing and waning of the moon makes no difference to the northern lights. While a full moon lightens the sky, and may therefore reduce the visual intensity of a display, the northern lights may be seen at all stages of the moon’s cycle. In fact, seeing the Northern Lights behind a full moon is quite a spectacular sight. 

Northern Lights are natural wonder and therefore we cannot guarantee seeing the lights during the tour.
Seeing the lights always depends on the weather and timing but finally you also need a lot of luck. We cannot refund any money or give you new tour if you do not see the Northern Lights during your safari but we will do our very best that you will enjoy your experience with or without them.

Valid driving license classes for driving a snowmobile
A1 – a light motorcycle
A2 – a medium-sized motorcycle
T – a tractor
A – any larger motorcycles
B – a car or van

Driving licenses issued in EU or EEA Member States
A driving license issued in EU or EEA Member State is valid in Finland for all driving categories marked on your license within the period of its validity regardless of whether you are visiting Finland as a tourist or living here permanently.

Driving licenses issued in Contracting States
A driving license issued in Hong Kong, Macao, Taiwan or a country that has ratified the Geneva or Vienna Road Traffic Convention (hereinafter “Contracting States”) is valid in Finland when visiting as a tourist until the license expires.
The information on the Contracting States driving license must be written in Latin alphabet or accompanied by a translation into Finnish or Swedish, by a reliable source or an international driving license.

Driving licenses issued in other nations recognized by Finland
Driving licenses issued in other nations recognized by Finland, for example China, are valid for driving categories A1, A2, A or B when visiting Finland as a tourist unless the license has expired.
The information on the foreign driving license must be written in a Latin alphabet or accompanied by a translation into Finnish, Swedish, Norwegian, Danish, English, German or French by a reliable source. The driver must also fulfill the current age and health requirements in Finland.

Riding a snowmobile is easy but you should consider your experience and skills when selecting a safari. Start with easy and short ones (skill levels are pointed out on program description) to get more experience, after which you can choose the longer and more sporty ones if you wish. The main limits for snowmobiling come from the law: you need to be minimum 15 years old and hold a valid driving license – A1, T, A or B category (please check that it is valid in Finland!). For longer safaris, you need to be at least 18 years old or travel together with a family member who is willing to take full responsibility of you during the tour. 

Please note that Finnish law prohibits driving a snowmobile under the influence of alcohol or any narcotic product. As responsible safari organizers, we reserve the right to change the route and duration of the safari if deemed advisable for the sake of safety and comfort of the participants. We also reserve the right to discontinue the safari if a participant is seen as a potential danger to him/herself or to others, or is in poor health. 

It is definitely possible. Most of our safaris are suitable for children at all ages (please see specifications under each safari). 
During the safari, kids (and parents if they wish) are sitting in a sledge on reindeer hides and are covered by blankets so they stay warm and comfortable. 

The sledge is pulled by the guide’s snowmobile – it takes some experience to do it safely and that is the reason why only the guide is allowed to pull the sledge. 

If the child is at least 140 cm tall, he/she can also sit on the snowmobile behind the adult. In this case he/she has to pay the price of an adult. 

Snowmobile trails have official speed limits, controlled by local police officers. Speed limits are shown with traffic signs but if there is an area without the traffic signs, the following limits will remain; maximum 60 km/h on the trail, maximum 80 km/h on ice covered water areas and maximum 40 km/h with a snowmobile pulling a sledge. 

On guided snowmobile safaris the speed is related to the maximum speed limit of the area BUT our first priority is the safety and the skill level of the group. The guide will monitor how the people in the group are riding and the speed is always related to that. Another important thing is the condition of the trail and weather conditions in general. The target on guided safaris is to provide a safe and enjoyable experience for all the participants, also for the ones with no experience at all. 

Safety is very important on our guided safaris. Even if everything is well considered, accidents are possible, because of human error. The snowmobile is always covered with traffic insurance, as demanded by the law. This insurance covers all the possible costs that come to the rider, passenger or possible third party persons (transportation, medical treatment, hospital, doctor, surgery) or third party vehicle (damages, broken parts, repair costs). However, this insurance DOES NOT cover the costs that occur to your own snowmobile, if you are the guilty party for the accident. Because of this, participants will sign a document, where they agree that they are responsible for riding the snowmobile (steering, accelerating, using breaks, following the laws, regulations and instructions), they have a valid driving license and they are not under the influence of alcohol or any drugs.

If an accident happens, the guide will be in charge of the situation and he/she will focus first on people’s safety and first aid. After that part is clear, he/she will monitor the vehicles and make the decision on continuing or aborting the safari. When getting back to the office our staff will inspect the possible damages and prepare a calculation of it, including the spare parts and time used to fix the damages.

Maximum self-liability in the case of damages is 900€. A participant can also buy an additional self-liability waiver (15€ per driver) before the safari starts and reduce his/her maximum self-liability to 150€.

Outside of the snowmobiling, we recommend a travel insurance that will cover other activities.

Wild Nordic is using low consumption ETEC technology snowmobiles with minimum pollution to the environment. This is as eco as possible for the moment, but we are already participating in the project of developing electric snowmobiles for the future. 

We are happy to arrange our programs privately – just send an email inquiry to levi@wildnordic.fi and we will look into available options. With private tours the starting times can in most cases be adjusted to your needs. The pricing of different private tours should always be checked separately.

All our snowmobile and rafting guides have undertaken our own training program. Experienced outdoor guides guide the safaris and they have undertaken several training programs. Each safari begins with a driving lesson during which the participants are briefed on driving techniques and safety rules. We provide guidance in English; some of the languages are available at an additional cost. 

Please note that safari participants are held liable for damages caused to their snowmobile due to their driving. The amount of the deposit is 900 €. The self-liability is gone through before you depart on your safari and you sign the document acknowledging that you understand it and agree with it.