Terms and conditions

These terms and conditions apply to the webshop bookings of the Arctic Lighthouse Hotel. These terms are binding when the reservation is made and if not otherwise agreed by writing. We reserve the right to revise the pricing.

CHANGES:

For any changes to the reservation, please inform Arctic Lighthouse Hotel via e-mail at info@slowhotel.fi and refer to your booking number. All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of Arctic Lighthouse Hotel. Any changes to reservations depend on availability. Any extra costs incurred for making the change will be charged to the customer.

CANCELLATIONS:

- Cancellation until 8 days prior to the arrival, handling fee is 25€ per reservation. The fee applies for any reservations booked and paid via  the Arctic Lighthouse Hotel web-shop.


- For cancellation 7 - 0 days prior to the arrival, cancellation fees is 100% of the total amount of the reservation.

For cancellations, please inform Arctic Lighthouse Hotel via email at info@slowhotel.fi and specify the reservation number. Cancellation inquiry shall be made in writing within office hours in Finland. The requested cancellations are subject to the written approval of Arctic Lighthouse Hotel.

GROUPS:

For group prices and conditions, please contact info@slowhotel.fi (tel +358 (0) 40 192 3464) or Wild Nordic Finland Sales on weekdays sales@wildnordic.fi (tel +358 (0) 500 788 8888).

Arctic Lighthouse Hotel shall not be liable or assumed responsible for any claims, losses, damages, costs or other expenses arising out of inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental. If you are unhappy with the service provided to you at the Lighthouse Hotel, we ask that you kindly inform us as soon as possible so we can rectify the situation for you – we truly value your feedback.