Terms and conditions

The following terms and conditions are applied to all services (including but not limited to tours, accommodation, transfers and meals) offered and delivered during all seasons by Wild Nordic Finland (Villi Pohjola Oy), Unique Lapland and Unique Creations International Oy (hereinafter referred to as “Wild Nordic”) in Rovaniemi, Levi and any other area as agreed with Wild Nordic. The terms and conditions are binding when the reservation is made, if not agreed otherwise in writing. Wild Nordic is bound by the laws of Finland. All disputes and discords which may arise are to be settled according to the laws of Finland.

TABLE OF CONTENTS

COMMERCIAL TERMS
1. SERVICES AND PRICES
2. RESERVATION TERMS FOR INDIVIDUAL TRAVELERS AND GROUPS
3. PAYMENT AND CANCELLATION TERMS FOR INDIVIDUAL TRAVELERS AND GROUPS
4. CHANGES
5. PACKAGE TRAVEL DIRECTIVE
6. SERVICE LANGUAGE
7. PHOTOS AND VIDEOS

GENERAL TERMS & CONDITIONS
1. RESPONSIBILITY OF THE CUSTOMER
2. RESPONSIBILITY OF THE OPERATOR
3. LIABILITY
4. OTHER INJURIES
5. ANIMALS
6. NORTHERN LIGHTS
7. SHUTTLE BUS
8. GUIDING
9. SEVERABILITY
10. APPLICABLE LAW AND JURISDICTION
11. FORCE MAJEURE

COMMERCIAL TERMS

1. SERVICES AND PRICES

The prices and the services offered and to be delivered by Wild Nordic under these Terms & Conditions are set out in the descriptions for each service. The given prices include VAT according to the Taxation Laws and Regulations of Finland. Wild Nordic reserves the right to adjust the prices in the event of any unforeseen increases in costs (including but not limited to increases in the amount of taxes, fuel prices, etc.) beyond the control of Wild Nordic.

2. RESERVATION TERMS FOR INDIVIDUAL TRAVELERS AND GROUPS

A reservation and its price are considered confirmed when the customer receives a written confirmation including an order number from Wild Nordic. Payment options will be presented in our web-shop or during the booking process on spot or over the email. All tours are for a minimum of 2 persons paying an adult price, unless mentioned otherwise. See more about payment terms in the next section.

3. PAYMENT AND CANCELLATION TERMS FOR INDIVIDUAL TRAVELERS AND GROUPS

For cancellation, Wild Nordic is to be contacted over the email at info@wildnordic.fi with reference to the reservation order number provided by Wild Nordic. All cancellations shall be made during business days (Monday - Friday, 09.00 - 16.00 +2 GMT), minimum one day prior to the service cancelled. Requested cancellations are subject to the written approval of Wild Nordic.

Each cancellation request is handled individually, also in case of several partial cancellations for the same order. The amount of cancellation fee for each type of service is set out below. For no-show cases a 100% cancellation fee is charged. In case of cancellation due to sickness, the normal cancellation terms apply and customers are encouraged to have a personal travel insurance covering this type of costs.

Tours
All tour reservations require a 100% prepayment to be confirmed. For the cancellation fee category of each tour (A, B or special), please refer to the tours on Wild Nordic website or official price lists.

Individual traveler

Category A: Wild Nordic snowmobile tours, snowmobile tours with arctic animals, nature and northern light tours, transfers:
– 4 or more days prior to the tour, a cancellation fee 25.00 € is charged.
– 3 - 1 days prior to the tour, a cancellation fee 50% of the amount payable for the cancelled portion is charged.
– Less than 24 hours prior to the tour, a cancellation fee 100% of the amount payable for the cancelled portion is charged.

Category B: husky, reindeer and other supplier tours:
– 8 or more days prior to the tour, a cancellation fee 25.00 € is charged.
– 7 - 0 days prior to the tour, a cancellation fee 100% of the amount payable for the cancelled portion is charged.

Groups (min. 10 adults) / private / tailored programs

Category A: Wild Nordic snowmobile, snowmobile tours with arctic animals, nature and northern light tours, and private/group transfers:
– 30 or more days prior to the tour, a cancellation fee 50.00 € is charged.
– 29 - 14 days prior to the tour, a cancellation fee 50% of the amount payable for the cancelled portion is charged.
– 13 - 0 days prior to the tour, a cancellation fee 100% of the amount payable for the cancelled portion is charged.
– Groups: a 10% deduction in the group size confirmed at the latest 30 days before the tour is accepted free of cancellation fees if confirmed in writing to Wild Nordic at the latest 2 days before the tour. The minimum group size of 10 adults applies.

Category B: husky, reindeer and other partner tours:
– 30 or more days prior to the tour, a cancellation fee 50.00 € is charged.
– 29 - 0 days prior to the tour, a cancellation fee 100% of the amount payable for the cancelled portion is charged.
– Groups: a 10% deduction in the group size confirmed at the latest 30 days before the tour is accepted free of cancellation fees if confirmed in writing to Wild Nordic at the latest 7 days before the tour. The minimum group size 10 adults applies.

Special cancellation terms

Dream of Joulukka and Santa’s Toy Factory:
– 15 or more days prior to the tour, a cancellation fee 25.00 € is charged.
– 14 - 7 days prior to the tour, a cancellation fee 50% of the amount payable for the cancelled portion is charged.
– 6 - 0 days prior to the tour, a cancellation fee 100% of the amount payable for the cancelled portion is charged.

Day trip to Icebreaker Cruise:
– 31 or more days prior to the tour, a cancellation fee 20% of the amount payable for the cancelled portion is charged.
– 30 - 0 days prior to the tour, a cancellation fee 100% of the amount payable for the cancelled portion is charged.

Private Meeting with Santa Claus during 15.12 - 08.01:
– 31 or more days prior to the tour, a cancellation fee 25.00 € is charged.
– 30 - 16 days prior to the tour, a cancellation fee 50% of the amount payable for the cancelled portion is charged.
– 15 - 0 days prior to the tour, a cancellation fee 100% of the amount payable for the cancelled portion is charged.
– during other times the category B terms apply.

Accommodation at the Arctic Circle Wilderness Resort

Individual reservations, winter season

Terms of payment and cancellation:
– 30% reservation fee is charged to confirm the reservation.
– 100% of the total is charged 30 days prior to arrival.
– Exception: all December reservations beyond 2020 are charged 100% upon reservation.
– In case of cancellation, reservation fees paid are non-refundable.

Individual reservations, summer/autumn season

Terms of payment and cancellation:
– 100% of the total is charged 7 days prior to arrival.
– In case of cancellation, reservation fees paid are non-refundable.

Group reservations (min. 10 persons or 5 rooms/apartments)
Terms of payment and cancellation:
– 10% reservation fee is charged to confirm the reservation.
– 100% of the accommodation total is charged 60 days prior to arrival.
– Exception: for all December reservations beyond 2020 100% of the accommodation total is charged 90 days prior to arrival.
– Extra beds, meals and other possible services are charged according to the rooming list at the latest 14 days prior to arrival.
– In case of cancellation, reservation fees paid are non-refundable.
– A 10% deduction in the group size confirmed at the latest 60 days before the start of the accommodation reservation is accepted free of cancellation fees if confirmed in writing to Wild Nordic at the latest 14 days in advance. The minimum group size 10 adults applies.

Group reservations, summer/autumn (min. 16 persons or 8 rooms/apartments)
– 100% of the accommodation total is charged 14 days prior to arrival.
– Extra beds, meals and other possible services are charged according to the rooming list at the latest 14 days prior to arrival.
– In case of cancellation, reservation fees paid are non-refundable.

Free places in group reservations, all seasons:
– 1 free place in a 1/2 twin room per 16 fully paying guests.
– 2 free places in a twin room per 32 fully paying guests.
– Free room type is determined by the room type majority in the reservation.
– 1 free half/full board per 16 fully paying guests.
– 2 free half/full boards per 32 fully paying guests.
– Maximum of 2 free persons per group.
– Extra beds do not count towards the number of fully paying guests.

Wild Nordic Winter Travel Packages and tailor-made packages
Terms of payment and cancellation:
– 30% reservation fee is charged to confirm the reservation.
– 100% of the total is charged 30 days prior to arrival.
– Exception: all December reservations beyond 2020 are charged 100% upon reservation.
– In case of cancellation, reservation fees paid are non-refundable.

Arctic Expeditions
Terms of payment:
– 100% of the total is charged 60 days prior to the tour.

Cancellation:
– more than 60 days prior to the tour, a cancellation fee of 50 € is charged.
– 60 to 30 days prior to the tour, a cancellation fee of 50% of the amount payable is charged.
– less than 30 prior to the tour or no show, a cancellation fee of 100% of the amount payable is charged.

4. CHANGES

For any changes to the reservation, please inform Wild Nordic via email at info@wildnordic.fi and refer to your booking number. All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of Wild Nordic. Any changes to reservations depend on availability. Any extra costs incurred for making the change will be charged to the customer. Cancellation of any tour, product or service included in a reservation will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms.

5. PACKAGE TRAVEL DIRECTIVE

If the combination of reserved services meets the standards of a travel package or a linked travel arrangement, as defined in the EU Directive 2015/2302, all EU rights related to travel packages shall be applied to the customer. As the organiser of the package, Wild Nordic is liable if something goes wrong, no matter who performs the travel services. Wild Nordic has taken out insolvency protection, which guarantees covers refunds and repatriation in case the organiser goes bankrupt. Wild Nordic’s registration number is 2866/14/Mj.

More information on the Package Travel Directive 2015/2302 and the traveler’s rights.

6. SERVICE LANGUAGE

Language used for guiding and during all services is English if not otherwise stated or agreed. Other languages are available on request basis with a possible supplement of 39 € per hour on weekdays and 55 € per hour on Sundays or bank holidays.

7. PHOTOS AND VIDEOS

Wild Nordic reserves the right to use any photograph/video taken at tours organised by Wild Nordic without the expressed written/oral permission of those included within the photograph/video. Wild Nordic may use the photograph/video in publications or other media material produced, used or contracted by the Wild Nordic including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc.

Any person desiring not to have their photo taken or distributed must contact info@wildnordic.fi in writing of his/her intentions and include a photograph. Wild Nordic will use the photo for identification purposes and will hold it in confidence.

Any person or organisation not affiliated with Wild Nordic may not use, copy, alter or modify Wild Nordic photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorised designee from Wild Nordic.

GENERAL TERMS & CONDITIONS

1. RESPONSIBILITY OF THE CUSTOMER

The customer is responsible for doing the best to avoid the amount of damage. Wild Nordic is not responsible for an accident that has been caused by a slight negligence or customers own negligence. The customer is responsible for all the damages caused by their equipment, staff, performers or audience for Wild Nordic or to any third party that in accordance with the agreement is providing services together with Wild Nordic. The customer is under contract to follow the instructions given by the staff of Wild Nordic considering the venues, gear and equipment. The customer is responsible for following the timetable of the program. If the customer neglects this duty, Wild Nordic has the right to charge the expenses caused by the neglect.

Customers shall wait for their pick-up at the given meeting time and point notified by Wild Nordic. All the pick-up times are subject to a 15-minute difference depending on the other participants joining the tours. No refund of the tours will be made if the customer misses the pick-up services as a result of failing to wait at the designated meeting point. Wild Nordic has the right to charge reasonable expenses arising from such neglect to follow the timetable of the program.

2. RESPONSIBILITY OF THE OPERATOR

Liability for damages considering transportation is limited by the legislation of transportation (agreements valid in Finland or internationally). Wild Nordic is not responsible for damages caused by any insuperable or unforeseen reason that is out of Wild Nordic’s control (for example, acts of war, natural disasters, infectious diseases, strikes and similar events). On the occurrence of such event, Wild Nordic shall inform the customers immediately of this and shall act in a manner that minimizes the damages suffered by the affected customers.

The customer shall have the right to receive compensation for any direct damage caused to a customer, his/her goods or property. Compensation of damages may not exceed the actual loss and are available only for loss which is proven by the aggrieved party, or where the amount of damages cannot be established with a sufficient degree of certainty, assessed by the court or tribunal.

Wild Nordic shall not be liable for loss of profits or indirect, special, exemplary or punitive, or consequential damages. The claim for compensation with the proofs of damage shall be provided by the customer to Wild Nordic in writing, within two weeks after the trip has ended. Wild Nordic shall not be responsible for any valuables of the customers left in the public area while participating in the activities.

Wild Nordic shall not be liable or assumed responsible for any claims, losses, damages, costs or other expenses arising out of inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental.

3. LIABILITY

Wild Nordic shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland and Finnish standards of recommended practices of program services at all times when delivering offered services under these terms and conditions.
Wild Nordic and its subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control.

Liability Insurance
Wild Nordic has a General Third Party Liability Insurance for bodily injury and property damage according to the terms and conditions of OP Insurance Ltd.

Motor Liability Insurance
All the coaches or other motorized transport vehicles used in traffic in Finland must have valid Motor Liability Insurance. The valid Motor Liability Insurance of the vehicle that caused the accident shall cover compensation for damages or injury resulting from a road accident.

The procedure and the base for the damage compensation of the insured event shall derive from relevant Finnish acts and regulations, valid on the date of the insured event to happen. Wild Nordic shall ensure all vehicles and coaches used shall have valid and current license and traffic insurance.
Compensation rates shall be in accordance with laws and regulations of Finland and orders of the Finnish authorities. Damages for property are by law limited to a maximum of 3,300,000€

If an injured party has intentionally or out of gross negligence caused his/her own injury, the injured party shall not be entitled to compensation. Activities outside from motorized vehicles are not included within the scope of traffic insurance and therefore personal travel insurance is highly recommended. The Parties agree hereby to stick to the relevant legislative acts of Finland that may provide additional limitations subject to compensation assumptions etc.
EU and EEA and Swiss citizens, who have European Health Insurance Card, are entitled to medical services in Finland while visiting here, which will be provided in accordance with the legislation of Finland.

The customer agrees to indemnify and hold harmless Wild Nordic, its officers and employees from and against liability for any indirect loss and costs arising from any negligent act or omission or from any breach of the Terms and Conditions.

Self-liability
All snowmobiles used in tours are insured as required by Finnish law and the coverage is subject to the above-mentioned Motor Liability Insurance terms and conditions. Tour participants are held liable for damages caused to snowmobiles. The participant is held liable for a maximum liability of 900 € per person in case of accident. If the participant purchases insurance from Wild Nordic for 15 € (subject to change as advised by Wild Nordic), then the maximum liability of the participant shall be reduced to 150 € per person.

The driver of the snowmobile must be at least 15 years of age and in possession of a valid driver’s license. He/she must present a driver’s license or a photo or copy of it before the snowmobile tour and keep it with him/her during the whole snowmobile tour. Finnish law prohibits driving a snowmobile under the influence of alcohol or drugs. Wild Nordic reserves the right to change the route and duration of all excursions due to the prevailing weather and snow conditions or in consideration of the safety and comfort of the participants.

Wild Nordic reserves the right to discontinue the tour if a participant is seen as a potential danger to him/herself or to others or is in poor health.

4. OTHER INJURIES

Wild Nordic shall only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of Wild Nordic or its employees or subcontractors or by the provision of faulty equipment. Wild Nordic is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended.

The customer shall acknowledge that adventure tours and the products and services offered by Wild Nordic may involve a significant amount of risk to customer´s health and safety. The customer shall acknowledge that he/she has considered any potential risks to health and safety and assumed responsibility for all such risk.
Program services e.g. snowmobile and husky tours can be physically demanding and the participants may be exposed to different kinds of physical strain. In case the customer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the services, or if she is pregnant, she/he should prior to participating any services consult medical experts about her/his ability to participate in the service in question. Should the customer have any illnesses or disability of this nature, he/she acknowledges that he/she participates in the service at his/her own risk.

The customer may be required to sign a form on the day of tour as required by Wild Nordic to acknowledge his/her understanding of the risks to certain activities.

Pregnant women
Pregnant women should not ride on the snowmobile or the sledge pulled by the snowmobile as the vibrations and exhaust fumes may be harmful to the human body. If the program requires special arrangement (e.g. additional transport), Wild Nordic shall not be responsible for the possible extra costs. Failure to inform Wild Nordic of the pregnancy shall release Wild Nordic from any liability to the pregnant customer.

Wild Nordic reserves the right to deny anyone participation in any aspect of a tour at any time where Wild Nordic determines in its reasonable discretion that person’s physical or mental condition renders him/her unfit for using Wild Nordic products or services or that the participation would represent a danger to him/herself or others.

5. ANIMALS

All animals used in the services (reindeers, horses and huskies) are trained to ensure they are suitable for the activity. However, behavior of animals can never be fully predicted and therefore, in order to reduce risks, customers safety and other instructions have to be obeyed by the customers.

6. NORTHERN LIGHTS

Northern lights are a natural occurrence and Wild Nordic does not guarantee the level of
activity, vibrancy or colour of the northern lights on the day of the tours.

7. SHUTTLE BUS

Each passenger must have a valid ticket for the duration of the transfer. The tickets are valid for one-time transfer only and no refund is given in case the ticket has not been used. Minors between 4 and 14 years old pay the same shuttle bus transfer price as adults. Children under 4 years old can use the service free of charge. It is the responsibility of the passenger to check that information on the ticket corresponds to the service chosen. Failure to report a mistake can cause additional charges.

The shuttle bus could be a van, minibus or a coach and Wild Nordic holds the discretion in deciding the capacity of the shuttle bus on a particular operating day. Each passenger can carry one large suitcase and one small suitcase. Wild Nordic reserves the right to apply surcharges per extra piece of luggage. Any requests to transfer bigger amount of luggage should be communicated to the sales office of Wild Nordic at sales@wildnordic.fi 24 hours before the service is required.

Baby seats are not provided and not required by Finnish law. Shuttle bus service does not have a special lift for handicapped passengers.

The shuttle bus transfer is shared, which means that a passenger has bought a ticket and will be sharing a transfer with other passengers. Each passenger must take a seat on the bus and seatbelts are required to be worn during the entire duration of the drive. Standing in the aisle while the shuttle bus is moving is not permitted.

Upgrade to private transfer is available for any passenger. If the passenger wishes to upgrade their shuttle bus ticket to a private transfer, they may do so latest 2 hours before the service is required at the reception of Arctic Circle Wilderness Resort or through Wild Nordic sales team at info@wildnordic.fi or +358 (0) 500 599 999.

Shuttle bus is operated with a fixed schedule. It is the responsibility of the passenger to enquire about the transfer times and bus stops. Wild Nordic does not take any responsibility if the passenger has missed a scheduled transfer or a passenger missed an activity resulting from the shuttle bus transfer. In the event of delays, Wild Nordic will try in any way reasonable to fulfill all of its obligations and make sure all transfers reach their destinations. In no case can Wild Nordic be held responsible for any omissions on behalf of the passenger in regards to events that could affect the shuttle service.

Wild Nordic is not responsible for any force majeure events such as strikes, heavy traffic, police traffic control, weather conditions etc. We recommend that each passenger has valid travel insurance to cover any inconvenience caused by force majeure.

All lost and found items will be stored for three days at the Wild Nordic safari center. It is the responsibility of the passenger to claim those items within the allotted time. Food and other items with an expiration date will be disposed of immediately when the shuttle bus line is concluded for that day.

8. GUIDING

All our guides have undertaken our own training program and are highly qualified. Snowmobile tours begin with a driving lesson during which the participants are briefed on technique and safety rules. Guidance is provided in English, other languages are available on request basis at an additional cost.

9. SEVERABILITY

If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.

10. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Lapland (in Finnish: Lapin Käräjäoikeus), placed in Rovaniemi, shall be the court of first instance.

11. FORCE MAJEURE

Neither party shall be held liable for any default, damage or loss due to a force majeure or similar event (including but not limited to war, strike, weather, insufficient accumulation of snow, or other natural conditions etc.) causing one Party to be unable to operate normally. If a force majeure event arises, one party shall immediately notify the other party in writing thereof, and shall keep the other party fully informed of the continuance of the force majeure event and of any relevant change of circumstances whilst such force majeure event continues. When a force majeure event arises, parties shall take all reasonable steps available to it to minimize the effects of the force majeure event on the performance of their obligations under this contractual relationship.