Useful information

This section gives you quick and easy access to the questions and answers we’re asked most frequently.
If you can’t find your answer here, feel free to contact us!

E-mail: info@wildnordic.fi

Do I have to book in advance or can I just come to your office and join the safaris? Click to openClick to close

It is always a good idea to book in advance especially if you are travelling in December (it is our busiest times and we might be fully booked). With pre-booking, you can be sure that you have places on thsafaris of your choice and at the times, that suite you best.

If you don’t have time to pre-book, you are always welcome to our office and we will do our best to find the suitable options for you.

Do you provide transportation to your safaris? Click to openClick to close

Most of our safaris (please see specifications under each safari) include transfers from accommodation in Rovaniemi city. It is included in the safari price. 

Transfers from accommodation places located further out from the city can be arranged at an additional cost.  

The pick up is usually 20-30 min before the start of the safari. Transportation back is immediately after the end of the safari. If you would like to stay in Santa Claus Village, you can skip our transfer back and use the public bus or taxi later.

Would the price of the safari be different if we do not need the transfers? Click to openClick to close

The price of the safari is the same, no matter if you use our transportation option or not. 

How big are the groups on your safaris? Click to openClick to close

We believe in personalized service and our groups are small compared to many other safari operators. Most of the time it is maximum of 7 snowmobiles going out with one guide. During high season groups can also be a bit bigger. If this is the case, another other guide will join you. 

 

What kind of clothing do I need to wear if I have a safari? Click to openClick to close

To make sure your days on our safaris are enjoyable, we will provide the following thermal outdoor clothing to be used during the tours (unless stated otherwise in the safari description). If you wish, you can wear your own clothing and boots during our safaris but we strongly recommend using our special equipment. 

– 1-piece thermal overall 
– Balaclava mask (on snowmobile safaris) 
– Woolen socks 
– Winter boots (one size larger than your usual size. Loose-fitting shoes keep your feet warm) 
– Scarf (if needed) 
– Mittens 
– Helmet (on snowmobile safaris) 

If the day tour you’re joining includes the use of thermal clothing, you’re welcome to arrive in your normal clothes. However, especially on tours lasting more than two hours we would recommend considering the following clothing of your own: 

– Long thermal underwear 
– Sport or ski socks worn under woolen socks 
– Trousers: loose-fitting, fleece, softshell or similar 
– Sweater: wool, fleece or similar warm material 
– Neck warmer instead of scarf if you want 
– Warm hat 
– Your own jacket to be worn under the overall if the temperatures are close to –15 celsius or lower 

If the outdoor tour you’re joining does not include the use of winter clothing, please make sure to bring your own winter boots, wind and waterproof jacket and pants, and gloves in addition to the equipment listed above. Wild Nordic is also happy to rent out the winter clothing for 15 €/person/day. 

Can I take my luggage with me on your safaris? Click to openClick to close

It is completely alright to have your luggage with you when participating in our programs. Nevertheless, we kindly ask you to inform us in advance about anything bigger than what fits on your lap during the safari pick up transfers to make sure we have enough space in the vehicle used.

Ask from the driver or your guide about the best place to store your luggage during the safari itself. On most of the tours there is a warm place to keep these for the duration of the program.

Your website says you need a minimum of 2 people paying full price to join a safari. I am travelling alone and do not want to pay extra. What can I do? Click to openClick to close

You can join an already scheduled safari where we have other participants. This way you only pay for yourself.
Please let us know (info@wildnordic.fi) the dates when you would like to join the activities and we will be happy to make it happen.

I need to cancel or change my safari booking. How should I proceed? Click to openClick to close

Cancellation:
For cancellations, please inform Wild Nordic via email at info@wildnordic.fi and specify the reservation number. The cancellation inquiry shall be made in writing within office hours in Finland. The requested cancellations are subject to the written approval of Wild Nordic. The amount of cancellation fee for each type of Service is set out below:

Total cancellation:
– For cancellation approved 4 to 7 days prior to the arrival, cancellation fees shall be 25€ per person per programme
– For cancellation approved 1 to 3 days prior to the arrival, cancellation fees shall be 50% of the amount payable for the cancelled portion.
– For cancellation approved less than 24 hours prior to the arrival or in case of a no show situation, cancellation fees shall be 100% of the amount payable for the cancelled portion.

Online reservation cancellation handling fee is 25€ per reservation. The fee applies for any reservations booked and paid via Wild Nordic web-shop.

Wild Nordic shall not be liable or assumed responsible for any claims, losses, damages, costs or other expenses arising out of inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental.

Changes:
For any changes to the reservation, please inform Wild Nordic via e-mail at info@wildnordic.fi and refer to your booking number. All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of Wild Nordic. Any changes to reservations depend on availability.

Any extra costs incurred for making the change will be charged to the customer. Cancellation of any tour, product or service included in a reservation will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms.

When is the best time to see the Northern Lights? Click to openClick to close

The best time to see the northern lights is when the sky is clear of any clouds. Some people claim the aurora comes out when temperatures are colder. This is not the case – it is just that when the skies are cloudless, temperatures tend to drop. 
The northern lights are seen, most commonly, between 17:00 and 02:00. They do not usually exhibit for long – they may only show for a few minutes, then glide away before returning. A good display may last for no longer than a quarter of an hour to half an hour. However, if you are lucky, it could extend to a couple of hours or longer. 
The waxing and waning of the moon makes no difference to the northern lights. While a full moon lightens the sky, and may therefore reduce the visual intensity of a display, the northern lights may be seen at all stages of the moon’s cycle. In fact, seeing the Northern Lights behind a full moon is quite a spectacular sight. 

If we do not see the Northern Lights on the Northern Lights Safari, will you give us a refund? Click to openClick to close

Northern Lights are natural wonder and therefore we cannot guarantee seeing the lights during the tour.

Seeing the lights always depends on the weather and timing but finally you also need a lot of luck. We cannot refund any money or give you new tour if you do not see the Northern Lights during your safari but we will do our very best that you will enjoy your experience with or without them.

Which driving licenses are valid in Finland and on your snowmobile safaris? Click to openClick to close

Valid driving license classes for driving a snowmobile
A1 – a light motorcycle
A2 – a medium-sized motorcycle
T – a tractor
A – any larger motorcycles
B – a car or van

Driving licenses issued in EU or EEA Member States
A driving license issued in EU or EEA Member State is valid in Finland for all driving categories marked on your license within the period of its validity regardless of whether you are visiting Finland as a tourist or living here permanently.

Driving licenses issued in Contracting States
A driving license issued in Hong Kong, Macao, Taiwan or a country that has ratified the Geneva or Vienna Road Traffic Convention (hereinafter “Contracting States”) is valid in Finland when visiting as a tourist until the license expires.

The information on the Contracting States driving license must be written in Latin alphabet or accompanied by a translation into Finnish or Swedish, by a reliable source or an international driving license.

Driving licenses issued in other nations recognized by Finland
Driving licenses issued in other nations recognized by Finland, for example China, are valid for driving categories A1, A2, A or B when visiting Finland as a tourist unless the license has expired.

The information on the foreign driving license must be written in a Latin alphabet or accompanied by a translation into Finnish, Swedish, Norwegian, Danish, English, German or French by a reliable source. The driver must also fulfill the current age and health requirements in Finland.

Do I need special skills to drive a snowmobile? Click to openClick to close

Riding a snowmobile is easy but you should consider your experience and skills when selecting a safari. Start with easy and short ones (skill levels are pointed out on program description) to get more experience, after which you can choose the longer and more sporty ones if you wish. The main limits for snowmobiling come from the law: you need to be minimum 15 years old and hold a valid driving license – A1, T, A or B category (please check that it is valid in Finland!). For longer safaris, you need to be at least 18 years old or travel together with a family member who is willing to take full responsibility of you during the tour. 

Please note that Finnish law prohibits driving a snowmobile under the influence of alcohol or any narcotic product. As responsible safari organizers, we reserve the right to change the route and duration of the safari if deemed advisable for the sake of safety and comfort of the participants. We also reserve the right to discontinue the safari if a participant is seen as a potential danger to him/herself or to others, or is in poor health. 

I would like to join your snowmobile safari with my small children. Is it possible? Click to openClick to close

It is definitely possible. Most of our safaris are suitable for children at all ages (please see specifications under each safari). 
During the safari, kids (and parents if they wish) are sitting in a sledge on reindeer hides and are covered by blankets so they stay warm and comfortable. 

The sledge is pulled by the guide’s snowmobile – it takes some experience to do it safely and that is the reason why only the guide is allowed to pull the sledge. 

If the child is at least 140 cm tall, he/she can also sit on the snowmobile behind the adult. In this case he/she has to pay the price of an adult. 

How fast are we driving on snowmobile safaris? Click to openClick to close

Snowmobile trails have official speed limits, controlled also by local police officers. Speed limits are shown with traffic signs but if there is an area without the traffic signs, the following limits will remain; max 60 km/h on the trail, max 80 km/h on ice covered water areas and max 40 km/h with a snowmobile pulling a sledge. 

On guided snowmobile safaris the speed is related to the maximum speed limit of the area BUT our first priority is the safety and the skill level of the group. The guide will monitor how the people in the group are riding and the speed is always related to that. Another important thing is the condition of the trail and weather conditions in general. The target on guided safaris is to provide a safe and enjoyable experience for all the participants, also for the ones with no experience at all. 

What happens if I have an accident with the snowmobile during the safari? Click to openClick to close

Safety is very important on our guided safaris. Even if everything is well considered, accidents are possible, because of human mistakes. 
While riding a snowmobile, the vehicle itself is always covered with traffic insurance, demanded by the law. This insurance covers all the possible costs that come to the rider, passenger or possible third party persons (transportation, medical treatment, hospital, doctor, surgery) or third party vehicle (damages, broken parts, repair costs). However, this insurance does not cover the costs that occur to your own snowmobile, if you are the guilty party for the accident. Because of this, participants will sign a document, where they agree that they are responsible for riding the snowmobile (steering, accelerating, using breaks, following the laws, regulations and instructions), they have a valid driving license and they are not under the influence of alcohol or any drugs. 
If an accident happens, the guide will be in charge of the activity on spot and he/she will focus first on people’s safety and first aid. After that part is clear, he/she will monitor the vehicles and make the decision on continuing or aborting the safari. When getting back to the office our staff will inspect the possible damages and prepare a calculation of it, including the spare parts and time used to fix the damages. 
Maximum self-liability in the case of damages is 900 €. A participant can also buy an additional self-liability waiver (15 € per driver) before the safari starts and reduce his/her maximum self-liability to 150€. 
Outside of the snowmobiling, we recommend a travel insurance that will cover other activities.

Does snowmobile driving damage the nature? Click to openClick to close

Wild Nordic is using low consumption ETEC technology snowmobiles with minimum pollution to the environment. This is as eco as possible for the moment, but we are already participating in the project of developing electric snowmobiles for the future. 

Private safaris Click to openClick to close

We are happy to arrange our programs privately – just send an email inquiry to info@wildnordic.fi and we will look into available options. With private tours the starting times can in most cases be adjusted to your needs. The pricing of different private tours should always be checked separately.

Safety at the tour Click to openClick to close

All our snowmobile and rafting guides have undertaken our own training program. Experienced outdoor guides guide the safaris and they have undertaken several training programs. Each safari begins with a driving lesson during which the participants are briefed on driving techniques and safety rules. We provide guidance in English; some of the languages are available at an additional cost. 

Please note that safari participants are held liable for damages caused to their snowmobile due to their driving. The amount of the deposit is 900 €. The self-liability is gone through before you depart on your safari and you sign the document acknowledging that you understand it and agree with it. 

Dress code during the Arctic Adventures (multi-day safaris) Click to openClick to close

To make your great adventure in the north comfortable, we will provide the thermal outdoor clothing to be used during the tour. 

Provided: 
– 2-part (jacket and trousers) thermal driving suit 
– Balaclava mask 
– Woolen socks 
– Winter boots (one size larger than your usual size. Loose-fitting shoes keep your feet warm) 
– Scarf (if needed) 
– Mittens 
– Helmet 

Please bring the following clothing of your own: 
– Underwear: breathable and warm material, e.g. long merino wool underwear 
– Socks: sport or ski socks worn under woolen socks 
– Mid-layer trousers: loose-fitting, fleece or similar 
– Shirt: loose-fitting, with long sleeves and possibly a high collar, warm and breathable 
– Sweater: wool, fleece or similar 
– Extra windproof layer if you have one just in case 
– Neck warmer instead of scarf if you want 
– Hat, gloves and comfortable pants to wear during the free time 

Special diets of tour participants Click to openClick to close

Please let us know beforehand about any special dietary needs you might have. Lapland is a wild land and not everything is always available in the remote places where we travel. 
Special diets and allergies should be requested beforehand also due to the limited availability of groceries. 
It is not easy to be a vegetarian in Lapland. Due to the long and hard winter, there are no local fresh fruits or vegetables available but we are happy to do our best to come up with delicious options.