TERMS AND CONDITIONS FOR INDIVIDUAL TRAVELERS
VALID UNTIL 15.4.2026

The following terms and conditions are applied to all services for individual travelers (including but not limited to tours, accommodation, transfers and meals) offered and delivered during all seasons by Wild Nordic Finland (Villi Pohjola Oy) in Rovaniemi, Levi and any other area as agreed with Wild Nordic. The terms and conditions are binding when the reservation is made, if not agreed otherwise in writing. Wild Nordic is bound by the laws of Finland.

All disputes and discords which may arise are to be settled according to the laws of Finland.

TABLE OF CONTENTS

COMMERCIAL TERMS FOR INDIVIDUAL TRAVELERS

1. SERVICES AND PRICES FOR INDIVIDUAL TRAVELERS
2. RESERVATION TERMS FOR INDIVIDUAL TRAVELERS
3. PAYMENT SERVICE PROVIDER
4. PAYMENT AND CANCELLATION TERMS FOR INDIVIDUAL TRAVELERS
5. CHANGES
6. SERVICE LANGUAGE
7. PHOTOS AND VIDEOS

GENERAL TERMS & CONDITIONS FOR INDIVIDUAL TRAVELERS
1. RESPONSIBILITY OF THE CUSTOMER
2. RESPONSIBILITY OF THE OPERATOR
3. LIABILITY
4. OTHER INJURIES
5. ANIMALS
6. NORTHERN LIGHTS
7. GUIDING
8. SEVERABILITY
9. COMPLAINT
10. APPLICABLE LAW AND JURISDICTION
11. FORCE MAJEURE
12. TRAVEL RESTRICTIONS DUE TO THE WORLDWIDE PANDEMIC OR LOCAL EPIDEMIC

COMMERCIAL TERMS FOR INDIVIDUAL TRAVELERS

1. SERVICES AND PRICES FOR INDIVIDUAL TRAVELERS

The prices and the services offered and to be delivered by Wild Nordic under these Terms & Conditions are set out in the descriptions for each service. The given prices include VAT according to the Taxation Laws and Regulations of Finland. Wild Nordic reserves the right to adjust the prices in the event of any unforeseen increases in costs (including but not limited to increases in the amount of taxes, fuel prices, etc.) beyond the control of Wild Nordic.

2. RESERVATION TERMS FOR INDIVIDUAL TRAVELERS

The reservation and its price are considered confirmed after payment when the customer receives a written confirmation including an order number from Wild Nordic. Payment options will be presented in our web-shop or during the booking process on spot or over the email. All tours are for a minimum of 2 persons paying an adult price, unless mentioned otherwise. See more about payment terms in the next section.

3. PAYMENT SERVICE PROVIDER

Paytrail Oyj is a collecting payment service provider and an authorized Payment Institution working in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient on your bank or credit card statement. Paytrail Oyj will forward the payment to the merchant. For complaints, please contact the website the payment was made to.

Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
www.paytrail.com

4. PAYMENT AND CANCELLATION TERMS FOR INDIVIDUAL TRAVELERS

For cancellation, Wild Nordic is to be contacted over the email at [email protected] with reference to the reservation order number provided by Wild Nordic. All cancellations shall be made during business days (Monday–Friday, 09.00–16.00 +2 GMT), minimum one day prior to the cancelled service. Requested cancellations are subject to the written approval of Wild Nordic.
Each cancellation request is handled individually, also in case of several partial cancellations for the same order. The amount of cancellation fee for each type of service is set out below. The cancellation fee for each canceled service is counted separately. In case of cancellation due to sickness, the normal cancellation terms apply and customers are encouraged to have a personal travel insurance covering this type of costs.

PAYMENT TERMS FOR INDIVIDUAL TRAVELERS

All tour and equipment rental reservations require a 100 % prepayment to be confirmed.

WILD NORDIC LEVI

CANCELLATION TERMS FOR INDIVIDUAL TRAVELERS – PUBLIC WEEKLY DEPARTURES

Wild Nordic Levi snowmobile tours, snowmobile tours with arctic animals, nature tours, northern light tours, tours by car and bus, winter clothing rental, equipment rentals, transfers and partner tours and special experiences (with the exception of the special partner programmes listed under “cancellation terms for special programs for individual travelers”):
• For each full or partial cancellation made 8 or more days prior to the start of the tour or service, a cancellation fee of 10% for each cancelled portion will be charged.
• For each full or partial cancellation made 7 – 0 days prior to the start of the tour or service, a cancellation fee of 100% for each cancelled portion will be charged.

WILD NORDIC LEVI

CANCELLATION TERMS FOR SPECIAL PARTNER PROGRAMS FOR INDIVIDUAL TRAVELERS

Ice Karting in Levi

Cancellation terms:
• 20 – 8 days prior to the activity, a cancellation fee of 50 % is charged
• 7 – 0 days prior to the activity, a cancellation fee of 100 % is charged

Husky tours in Levi

A cancellation service fee of 80 € will always be charged for each partial or full cancellation made after the booking has been confirmed.
• 7 – 0 days prior to the activity, a cancellation fee of 100 % is charged.
• 14 – 0 days prior to the activity, a cancellation fee of 100 % is charged during the Christmas and New Year period (16 December – 05 January)

Santa’s workshop and meeting with Santa Claus in Elves Village in Levi

Cancellation terms:
• 7 – 0 days prior to the activity, cancellation fee of 100% is charged.
• 20 day(s) or less before the activity, cancellation fee of 50% is charged.
• 60 day(s) or less before the activity, cancellation fee of 10% is charged.

WILD NORDIC ROVANIEMI

CANCELLATION TERMS FOR INDIVIDUAL TRAVELERS – PUBLIC WEEKLY DEPARTURES

Wild Nordic snowmobile tours, snowshoe tours, northern light tours by van or by snowmobile, horse tours, sauna excursions, winter clothing rental, equipment rentals and transfers (with the exception of the special programmes listed under “cancellation terms for special programs for individual travelers”):
• For each full or partial cancellation made 8 or more days prior to the start of the tour or service, a cancellation fee of 10% for each cancelled portion will be charged.
• For each full or partial cancellation made 7 – 0 days prior to the start of the tour or service, a cancellation fee of 100% for each cancelled portion will be charged.

WILD NORDIC ROVANIEMI

CANCELLATION TERMS FOR SPECIAL PROGRAMS FOR INDIVIDUAL TRAVELERS

Snowmobile tours with arctic animals in Rovaniemi

• For each full or partial cancellation made 15 or more days prior to the start of the tour or service, a cancellation fee of 10% for each cancelled portion will be charged.
• For each full or partial cancellation made 14 – 0 days prior to the start of the tour or service, a cancellation fee of 100% for each cancelled portion will be charged.

Reindeer and Husky safaris in Rovaniemi

• For each full or partial cancellation made 15 or more days prior to the start of the tour or service, a cancellation fee of 10% for each cancelled portion will be charged.
• For each full or partial cancellation made 14 – 0 days prior to the start of the tour or service, a cancellation fee of 100% for each cancelled portion will be charged.

Ice Karting in Rovaniemi

• For each full or partial cancellation made 33 or more days prior to the start of the tour or service, a cancellation fee of 10% for each cancelled portion will be charged.
• For each full or partial cancellation made 32 – 16 days prior to the start of the tour or service, a cancellation fee of 25% for each cancelled portion will be charged
• For each full or partial cancellation made 15 – 9 days prior to the start of the tour or service, a cancellation fee of 50% for each cancelled portion will be charged
• For each full or partial cancellation made 8 – 0 days prior to the start of the tour or service, a cancellation fee of 100% for each cancelled portion will be charged.

Dream of Joulukka – Visit to Santa’s Secret Command Center, Santa’s Toy Factory and Private Gingerbread Masterclass with Santa Claus in Rovaniemi

(total or partial cancellation of the booking or move of the booking by the customer)

• For each full or partial cancellation made 71 or more days prior to the tour, a cancellation fee of 10 % for each cancelled portion will be charged.
• For each full or partial cancellation made 70-46 days prior to the tour, a cancellation fee 50% for each cancelled portion will be charged.
• For each full or partial cancellation made 45-31 days prior to the tour, a cancellation fee 80% for each cancelled portion will be charged.
• For each full or partial cancellation made 30-0 days prior to the tour, a cancellation fee 100% for each cancelled portion will be charged.

Santa Claus Office express pass and Santa Claus Office Christmas express pass, Santa Claus Office products in Rovaniemi

• For each full or partial cancellation made 35 or more days prior to the tour, a cancellation fee of 10 % for each cancelled portion will be charged.
• For each full or partial cancellation made 34-17 days prior to the tour, a cancellation fee 50% for each cancelled portion will be charged.
• For each full or partial cancellation made 16-0 days prior to the tour, a cancellation fee 100% for each cancelled portion will be charged.

Icebreaker Cruise

• For each full or partial cancellation made 32 or more days prior to the start of the tour or service, a cancellation fee of 15% for each cancelled portion will be charged.
• For each full or partial cancellation made 31 – 15 days prior to the start of the tour or service, a cancellation fee of 30% for each cancelled portion will be charged.
• For each full or partial cancellation made 14 – 0 days prior to the start of the tour or service, a cancellation fee of 100% for each cancelled portion will be charged.

WILD NORDIC LEVI AND ROVANIEMI

PAYMENT AND CANCELLATION TERMS FOR ARCTIC EXPEDITIONS FOR INDIVIDUAL TRAVELERS

Terms of payment:
• 100 % of the payment total is charged upon reservation

Terms of cancellation:
• For each full or partial cancellation made more than 81 days prior to the tour or service, a cancellation fee 10 % for each cancelled portion will be charged.
• For each full or partial cancellation made 80 to 61 days prior to the tour, a cancellation fee of 60 % for each cancelled portion will be charged.
• For each full or partial cancellation made less than 60 days prior to the tour or no show, a cancellation fee of 100 % for each cancelled portion will be charged.
• Special accommodations may have stricter terms and conditions which will be informed at the time of booking

5. CHANGES

For any changes to the reservation, please inform Wild Nordic via email at [email protected] stating your Wild Nordic booking reference. All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of Wild Nordic. Any changes to reservations depend on availability. Any extra costs incurred for making the change will be charged to the customer. Cancellation of any tour, product or service included in a reservation will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms.

6. SERVICE LANGUAGE

The language used in the guidance and all services offered by Wild Nordic is English. Guidance in other languages is possible subject to availability and according to an extra cost which is dependent on the duration of the service. The additional costs are available from the sales offices of Wild Nordic.

7. PHOTOS AND VIDEOS

Wild Nordic reserves the right to use any photograph / video taken at tours organized by Wild Nordic without the expressed written / oral permission of those included within the photograph / video.
Wild Nordic may use the photograph / video in publications or other media material produced, used or contracted by the Wild Nordic including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, social media etc.
Any person desiring not to have their photo taken or distributed must contact [email protected] in writing of his / her intentions and include a photograph. Wild Nordic will use the photo for identification purposes and will hold it in confidence.
Any person or organization not affiliated with Wild Nordic may not use, copy, alter or modify Wild Nordic photographs, graphics, videography or other similar reproductions or recordings without the advance written permission of an authorized designee from Wild Nordic.

GENERAL TERMS & CONDITIONS FOR INDIVIDUAL TRAVELERS

1. RESPONSIBILITY OF THE CUSTOMER

The customer is responsible for doing the best to avoid the amount of damage. Wild Nordic is not responsible for an accident that has been caused by a slight negligence or customers own negligence. The customer is responsible for all the damages caused by their equipment, staff, performers or audience for Wild Nordic or to any third party that in accordance with the agreement is providing services together with Wild Nordic. The customer is under contract to follow the instructions given by the staff of Wild Nordic considering the venues, gear and equipment. The customer is responsible for following the timetable of the program. If the customer neglects this duty, Wild Nordic has the right to charge the expenses caused by the neglect.
Customers shall wait for their pick-up at the given meeting time and point notified by Wild Nordic. All the pick-up times are subject to a 15-minute difference depending on the other participants joining the tours. No refund of the tours will be made if the customer misses the pick-up services as a result of failing to wait at the designated meeting point. Wild Nordic has the right to charge reasonable expenses arising from such neglect to follow the timetable of the program.
If a participant wishes to end a Wild Nordic tour prematurely, Wild Nordic reserves the right to charge a fee of 80 € for the first hour, and 40 € for each subsequent half an hour to transport the participant and any equipment from the nearest accessible point back to the starting point of the tour.

2. RESPONSIBILITY OF THE OPERATOR

Liability for damages considering transportation is limited by the legislation of transportation (agreements valid in Finland or internationally). Wild Nordic is not responsible for damages caused by any insuperable or unforeseen reason that is out of Wild Nordic’s control (for example, acts of war, natural disasters, infectious diseases, strikes and similar events). On the occurrence of such an event, Wild Nordic shall inform the customers immediately of this and shall act in a manner that minimizes the damages suffered by the affected customers.
Wild Nordic shall not be liable for loss of profits or indirect, special, exemplary or punitive, or consequential damages. The claim for compensation with the proof of damage shall be provided by the customer to Wild Nordic in writing, within two weeks after the trip has ended. Wild Nordic shall not be responsible for any valuables of the customers left in the public area while participating in the activities.
Wild Nordic shall not be liable or assumed responsible for any claims, losses, damages, costs or other expenses arising out of inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental.

3. LIABILITY

Wild Nordic shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland and Finnish standards of recommended practices of program services at all times when delivering offered services under these terms and conditions.
Wild Nordic and its subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control.

Liability Insurance

Wild Nordic has a General Third Party Liability Insurance for bodily injury and property damage according to the terms and conditions of OP Insurance Ltd.

Motor Liability Insurance

All the coaches or other motorized transport vehicles used in traffic in Finland must have valid Motor Liability Insurance. The valid Motor Liability Insurance of the vehicle that caused the accident shall cover compensation for damages or injury resulting from a road accident.

The procedure and the base for the damage compensation of the insured event shall derive from relevant Finnish acts and regulations, valid on the date of the insured event to happen. Wild Nordic shall ensure all vehicles and coaches used shall have valid and current license and traffic insurance.

Compensation rates shall be in accordance with laws and regulations of Finland and orders of the Finnish authorities.

If an injured party has intentionally or out of gross negligence caused his / her own injury, the injured party shall not be entitled to compensation. Activities outside from motorized vehicles are not included within the scope of traffic insurance and therefore personal travel insurance is highly recommended. The Parties agree hereby to stick to the relevant legislative acts of Finland that may provide additional limitations subject to compensation assumptions etc.

EU and EEA, Swiss, Great Britain and Northern Ireland citizens, who have an European Health Insurance Card, are entitled to medical services in Finland while visiting here, which will be provided in accordance with the legislation of Finland.
The customer agrees to indemnify and hold harmless Wild Nordic, its officers and employees from and against liability for any indirect loss and costs arising from any negligent act or omission or from any breach of the Terms and Conditions.

Self-liability

All snowmobiles used in tours are insured as required by Finnish law and the coverage is subject to the above-mentioned Motor Liability Insurance terms and conditions. The snowmobile driver is held liable for any damages caused to the snowmobile.

The self liability is a flat rate of 900 € per driver / accident case. The self liability flat rate can be reduced to 200 € per driver / accident case by purchasing a self liability waiver from Wild Nordic for 20 € / driver for the shorter (1 – 4 hour) safaris and for 30 € / driver for the longer (5 – 8 hour) safaris. Self liability waivers are valid per person and per safari. All participants must sign a contract where they agree and confirm their understanding of the self-liability agreement and safety rules.

The driver of the snowmobile must be at least 18 years of age and in possession of a valid physical B driver’s license. The driver’s license must be written in the latin alphabet, or be accompanied by an official translation into English. According to Finnish traffic regulations, copies, photographs or digital licenses cannot be accepted. If customers do not bring their physical driving license they will not be able to drive and no refund can be offered. The customer must present a driver’s license before the snowmobile tour and keep it with them during the whole snowmobile tour. Finnish law prohibits driving a snowmobile under the influence of alcohol or drugs.

Wild Nordic reserves the right to change the route and duration of all excursions due to the prevailing weather and snow conditions or in consideration of the safety and comfort of the participants.

Wild Nordic reserves the right to discontinue the tour if a participant is seen as a potential danger to themself or to others or is in poor health.

4. OTHER INJURIES

Wild Nordic shall only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of Wild Nordic or its employees or subcontractors or by the provision of faulty equipment. Wild Nordic is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended.

The customer shall acknowledge that adventure tours and the products and services offered by Wild Nordic may involve a significant amount of risk to customer´s health and safety. The customer shall acknowledge that he / she has considered any potential risks to health and safety and assumed responsibility for all such risks.

Program services e.g. snowmobile and husky tours can be physically demanding and the participants may be exposed to different kinds of physical strain. In case the customer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the services, or if she is pregnant, she/he should prior to participating any services consult medical experts about her/his ability to participate in the service in question. Should the customer have any illnesses or disability of this nature, he / she acknowledges that he / she participates in the service at his / her own risk.

The customer may be required to sign a form on the day of tour as required by Wild Nordic to acknowledge their understanding of the risks to certain activities.

Pregnant customer

Wild Nordic Finland does not recommend pregnant individuals to ride on the snowmobile or in the sled pulled by the snowmobile as the vibrations and exhaust fumes may be harmful to the human body. If the program requires special arrangement (e.g. additional transport), Wild Nordic shall not be responsible for the possible extra costs.

If the pregnant individual decides to participate in the activity against the advice of Wild Nordic Finland, it is done at their own risk and shall release Wild Nordic from any liability to any occurring injuries to the pregnant customer or the unborn child.

5. ANIMALS

All animals used in the services (reindeers, horses and huskies) are trained to ensure they are suitable for the activity. However, behavior of animals can never be fully predicted and therefore, in order to reduce risks, safety rules and other instructions have to be obeyed by the customers.

6. NORTHERN LIGHTS

Northern lights are a natural occurrence and Wild Nordic does not guarantee the level of activity, vibrancy or color of the northern lights on the day of the tours. No refund will be given if the Northern Lights are not seen during the safari.

7. GUIDING

All our guides have undertaken our own training program and are highly qualified. Snowmobile tours begin with a driving lesson during which the participants are briefed on technique and safety rules. Guidance is provided in English, other languages are available on request basis at an additional cost.

8. SEVERABILITY

If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.

9. COMPLAINT

All comments related to the equipment and condition of the motor vehicles or services must be presented immediately and during the stay directly to Wild Nordic. If the customer has not been in contact with Wild Nordic during the stay about any issue, the customer loses the right to any compensation unless Wild Nordic has acted willfully or out of gross negligence. If the solution on the matter is not satisfactory to the customer during his stay with Wild Nordic, notice must be sent in writing to Wild Nordic no later than 72 hours after the departure from the accommodation or the provided service.

10. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Lapland (in Finnish: Lapin Käräjäoikeus), placed in Rovaniemi, shall be the court of first instance.

11. FORCE MAJEURE

Wild Nordic shall not be held liable for any failure to perform or delay in performing any of its obligations under these Terms and Conditions due to events beyond its reasonable control (“Force Majeure Events”). Force Majeure Events include, but are not limited to, extreme weather conditions, natural disasters, fire, flood, acts of war or terrorism, government restrictions or regulations, epidemics, pandemics, labor disputes, power failures, or other unforeseen circumstances that make it impossible or unsafe to operate tours and activities as scheduled.

Customers are encouraged to obtain comprehensive travel insurance that covers such risks.

12 . TRAVEL RESTRICTIONS DUE TO A WORLDWIDE PANDEMIC OR LOCAL EPIDEMIC

The customer is not entitled to deviate from following the normal cancellation terms when canceling the reservation based on any restrictions placed by Finland as the destination country or by the departure country due to a pandemic or epidemic at the time of travel, whether the situation affects the customer or the final consumer. The international or national travel restrictions do not form a force majeure situation, as the effects are foreseen by all parties.

When making a reservation for tours, the customer acknowledges that in the above-mentioned situation the reservation and cancellation terms set by Wild Nordic are followed. The terms and conditions also apply when the customer or the final consumer do not make it to the destination due to flight or other transportation cancellations or schedule changes, which are possible due to the pandemic or epidemic situation. As the possibilities to these scenarios are foreseen, they don’t form a force majeure situation.