This page provides a brief overview of the most frequently asked questions that we receive from our customers. If you are unable to find the answer to your questions here, please feel free to contact us using the the form at the bottom of the page.
Do I have to book in advance or can I just come to your office and join the tours?
Yes, we highly recommend that you book your tour in advance so you are not disappointed and miss out on your tour of choice, especially in December as this is our busiest time of the winter season.
If you don’t have time to pre-book, you are always welcome to our office and we will do our best to find the suitable options for you.
Do you provide transportation to your tours?
Wild Nordic Rovaniemi
Scheduled snowmobile tours include a pick-up/drop-off transfer from:
- Santa Sport
- Lapland Hotels Sky Ounasvaara
- Lapland Hotels Ounasvaara Chalets
- Arctic Treehouse Hotel
- Wild Nordic Meeting Point in the center of Rovaniemi
Pick up from other destinations by request and with extra fee.
For our customers staying in the Santa Claus Village area, the meeting place is Wild Nordic Safari Center (Joulupukintie 1, 96939 Rovaniemi).
Some of the programs include round-trip transfer directly from either Rovaniemi city center hotels or Santa Claus Village. The pick-up location and pick-up time will be confirmed at the time of booking.
Wild Nordic Levi
Scheduled snowmobile tours include a pick-up/drop-off transfer from the Wild Nordic Meeting Point in the center of Levi. We will pick you up outside the Tourist Information Center in Myllyjoentie 2, 99130 Sirkka.
However, if you have your own car, please note that parking is not allowed at the meeting point. In this case you should meet us directly at our Safari Center (Tunturitie 2, 99130 Sirkka), and please choose ‘I don’t need pick up’ when making the booking.
Would the price of the tour be different if we do not need the transfers?
The price of the tour is the same, no matter if you use our transportation option or not.
How big are the groups on your tours?
We believe in personalized service and our groups are small compared to many other tour operators. Most of the time it is a maximum of 6 snowmobiles going out with one guide. During the high season groups can also be a bit bigger. If this is the case, then another guide will join you.
What kind of clothing do I need to wear if I have a tour?
To make sure your days on our tours are enjoyable, we will provide the following thermal outdoor clothing to be used during the tours (unless stated otherwise in the tour description). If you wish, you can wear your own clothing and boots during our tours but we strongly recommend using our special equipment.
- Thermal overall
- Balaclava mask (on snowmobile tours)
- Woolen socks
- Winter boots
- Scarf (if needed)
- Mittens – Helmet (on snowmobile tours)
If the day tour you’re joining includes the use of thermal clothing, you’re welcome to arrive dressed in your normal clothes. However, especially on tours lasting more than two hours we would recommend considering the following clothing of your own:
- Long thermal underwear
- Sport or ski socks worn under woolen socks
- Trousers: loose-fitting, fleece, softshell or similar
- Sweater: wool, fleece or similar warm material
- Neck warmer instead of scarf if you want
- Warm hat
- Your own jacket to be worn under the overall if the temperatures are close to -15 °C or lower
If the outdoor tour you are joining does not include the use of winter clothing, please make sure to bring your own winter boots, weatherproof jacket, trousers and gloves, in addition to the equipment listed above. Wild Nordic is also happy to rent out the winter clothing for 25€/person/day.
Can I take my luggage with me on your tours?
It is completely alright to have your luggage with you when participating in our programs. Nevertheless, we kindly ask you to inform us in advance about anything bigger than what fits on your lap during the tour pick up, to make sure we have enough space in the vehicle.
Ask from the driver or your guide about the best place to store your luggage during the tour itself. On most of the tours there is a warm place to keep these for the duration of the program.
If you wish to store your luggage in our office for longer than the duration of your tour, please note additional fees may apply.
Your website says you need a minimum of 2 people paying full price to join a tour. I am traveling alone and do not want to pay extra. What can I do?
You can join an already scheduled tour where we have other participants. This way you only pay for yourself. Please contact us at [email protected] with the dates when you would like to join the activities and we will be happy to make it happen.
I need to cancel or change my tour booking. How should I proceed?
For cancellations and changes, please inform Wild Nordic via email at [email protected] and specify the reservation number. Please check our cancellation policy here .
When is the best time to see the northern lights?
The best time to see the northern lights is when the sky is clear of any clouds. Some people claim the aurora comes out when temperatures are colder. This is not the case – it is just that when the skies are cloudless, temperatures tend to drop. The northern lights are seen, most commonly, between 17:00 and 02:00. They do not usually exhibit for long – they may only show for a few minutes, then glide away before returning. A good display may last for no longer than a quarter of an hour to half an hour.
However, if you are lucky, it could extend to a couple of hours or longer. The waxing and waning of the moon makes no difference to the northern lights. While a full moon lightens the sky, and may therefore reduce the visual intensity of a display, the northern lights may be seen at all stages of the moon’s cycle. In fact, seeing the Northern Lights behind a full moon is quite a spectacular sight.
If we do not see the northern lights on the northern lights tour, will you give us a refund?
Northern lights are a natural wonder and therefore we cannot guarantee seeing them during the tour. Seeing the northern lights always depends on the weather and timing but finally you also need a lot of luck. We cannot refund any money or give you a new tour if you do not see the northern lights during your tour, but we will do our very best to ensure that you will enjoy your experience with or without them.
Do you offer private tours?
We are happy to arrange our programs privately – just send an email inquiry to [email protected] and we will look into available options. With private tours the starting times can in most cases be adjusted to suit your needs. The pricing of different private tours should always be checked separately.
Wild Nordic is a travel company operating in Rovaniemi and Levi, Finnish Lapland. We have been providing unforgettable experiences since 1997.
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